MojoDesk FAQ: Standing Desk Questions and Answers
SHIPPING POLICIES
HOW LONG DOES SHIPPING TAKE?
Each desk is made to order at our Denver factory. Up-to-date lead times for production prior to shipping are given in the cart section during checkout. Please add a product to your cart for the latest update. Over the last year, we have averaged 3 business days for production and fulfillment time and then it takes 3-4 business days to arrive by FedEx Ground.
So, on average, 7-10 business days from time of order to arriving at your home or workplace.
With that said, we do have a limited selection QuickShip MojoDesk models that ship within 1 business day HERE. These are in stock, ready to rock, with no production time needed.
WHERE IS MOJODESK MADE AND WHERE DOES IT SHIP FROM?
All of our surfaces and most accessories are made and shipped from our Denver factory and company headquarters. Parts from MojoDesk's adjustable bases and some accessories are globally sourced and customized to meet MojoDesk performance and quality standards.
DOES MOJODESK OFFER FREE SHIPPING? DO YOU SHIP TO MY COUNTRY?
Yes, shipping is FREE anywhere in the US (Lower 48).
We do ship to Canada, Hawaii, and Alaska at an additional cost. Shipping is calculated during checkout based on the weight, dimensions, and number of boxes.
We do not currently ship anywhere else at this time.
Do you offer WILL CALL and where is it located?
Yes! We offer Will Call at our Denver warehouse next to our headquarters, factory, and showroom.
You can pick this as a shipping option during checkout.
Address: 8257-B SouthPark Circle (Warehouse Door)
Will Call pickup hours:
10 AM - 4 PM Monday - Thursday
10AM - 1PM Friday
Closed Saturday & Sunday
You will receive an email when your order is ready to pickup. Will Call is located at our warehouse located just South of our factory and headquarters. Follow the signs. Give us a call when you arrive or go to the warehouse door with your order information.
HOW MANY BOXES WILL I EXPECT AT MY DOORSTEP AND HOW MUCH DO THEY WEIGH?
MojoDesk (the desk itself) ships in 2 boxes.
Team Lift recommended for both.
Box 1: Desktop (Weight ranges from 50-80 lbs depending on size)
Box 2: Frame (80lbs)
Any additional accessories will be in separate boxes.
Will FedEx deliver upstairs, take the desk into my home, or into my apartment?
FedEx delivers to the front door of your home only. If you live in an apartment unit, FedEx will deliver packages to the place in your apartment complex where large packages are delivered. They are not required to carry your order upstairs or into your home due to their weight and size as well as FedEx policy. If you need to update your FedEx shipping instructions, please call 1.800.463.3339 or 1.800.GoFedEx with your tracking number.
What if I need to change my address after my order has already shipped?
Mistakes happen but there is a fee we are charged by FedEx if your order has already shipped and in route. There is an additional payment of $25 to change the address of an order destination once the order has been shipped. Also understand that your desk will take longer to arrive as a result of being rerouted.
PAYMENT OPTIONS | CHECKOUT
What Credit Cards do you accept?
We accept all major credit cards as well as any other express options listed during checkout such as PayPal, Amazon Pay, Apple Pay, Google Pay, Shop Pay, and others. You can also see these listed on the footer section of our website.
Do you offer any pay over time options?
We offer Affirm and Shop Pay Installments. The terms and options are presented during checkout.
Do you offer the option to pay with 2 different credit cards?
No. However, we offer Affirm and Shop Pay Installments. The terms and options are presented during checkout.
Can I buy MojoDesk on Amazon?
Yes! You can check out our current selection on our MojoDesk Amazon Storefront HERE. Or you can use Amazon Pay (same payment method and shipping info you use on Amazon) during checkout on our website.
WARRANTY AND RETURNS
WHAT IS MOJODESK'S STANDING DESK WARRANTY?
5 years. Full policy AT THIS LINK.
Buy with confidence. MojoDesk is commercial grade and are used 24/7 by our business customers such as NASA, Fire Departments, and thousands of 911 call centers. In short, they are built to handle higher usage (up, down, stress, and stability tests) and made for the long run. Here is more information about our team and company history.
WHAT IS MOJODESK'S RETURN POLICY AND PROCEDURE?
While this is highly unlikely as MojoDesk is awesome - Yes. We take returns on desks and accessories within 60 days of purchase. And shipping is covered both ways.
If you would like to return a product within the 60 day return period, please email info@mojodesk.com and include:
Name
Order Number
Reason for Return
Once your return is processed you will receive an prepaid RMA label, form, and instructions. Please, carefully follow the instructions to return your MojoDesk materials. Once we have received all items, you will be fully refunded.
ASSEMBLY | INSTRUCTIONS
HOW LONG DOES IT TAKE FOR SETUP?
MojoDesk takes 20-30 minutes to assemble once unboxed.
Instructions are in the box. Additionally, we have by step-by-step assembly videos and guided photo walkthroughs to provide the smoothest assembly process.
We also have customer video tutorials and reviews on their personal setup process.
To access our YouTube channel for Video Assembly Instructions, Time Lapse Assembly Videos, and more video resources click HERE.
If you have already assembled your product and just need some Quick Fix Instructions CLICK HERE.
Lost your instructions? No problem! We have printable instructions for all products HERE.
CAN I GET A PDF OF THE MOJODESK SETUP INSTRUCTIONS?
Yes. Our desk and accessory instructions are available to view or download HERE.
Certifications
WHAT IS BIFMA?
BIFMA stands for the Business and Institutional Furniture Manufacturers Association – an office furniture trade industry association comprised of the large (Billion$+) office furniture manufacturers and many smaller organizations as well.
Manufacturers volunteer engineers for specific committees, and they jointly develop test procedures that measure structural integrity and durability regardless of the joinery or assembly or materials used in construction. Mojo Desks are designed, manufactured and tested to BIFMA standards by independent test labs.
We not only claim compliance – we prove it!!
Below is a link to the BIFMA site for further information.
BIFMA Safety and Stability Testing
WHAT DOES A GREENGUARD GOLD CERTIFICATION MEAN FOR STANDING DESKS?
If a product has been Greenguard Certified, it has been tested and scientifically proven to have low chemical emissions. In other words, it’s guaranteed to give off only low levels of volatile organic compounds, or VOCs (Volatile Organic Chemicals).
Our desks meet Greenguard and Greenguard Gold requirements for VOCs. Check out our certifications and PDFs of the full tests at these links.
BIFMA Safety and Stability Testing
IS MOJODESK LUMBERJACK APPROVED?
You Betcha!Desk Specifications
WHAT ARE THE DIMENSION SPECS FOR EACH SIZE AND STYLE OF STANDING DESK YOU OFFER?
You can view the majority of dimensions using our 3D Desk Builder by clicking on the ruler icon. This icon is located in the upper left hand corner of the 360 degree view builder.
The desktop is 3/4" thick.
For more dimension details, please scroll down.
Rectangular Desktops
Cubicle Rectangle Specs (Mojo Cube) PDF
Organic Curved Rectangular Specs (Mojo Organic Curve) PDF
- Additional info: Distance underneath desk to crossbar on all rectangular desks is 11 inches.
Corner L-Shape Desktops
L-Shape Cubicle Corner Specs (Option only using MyMojo Builder): PDF
*Specific dimension details for the L-Shaped Cubicle Corner*
-The short side of the L-Shape from bevel to edge: 12"
-The long side of the L-Shape from bevel to edge: 13"
-Center shortest area to bevel: 24"
L-Shape Organic Curved Corner Specs (Mojo Executive) PDF
WHAT IS THE DIFFERENCE BETWEEN THE MOJO SOLO CUBE AND THE MOJO ORGANIC CURVE?
The Mojo Solo Cube (also listed as "cubicle rectangular" in the Mojo Builder program) has flat edges making it slightly under 48”, 60", or 72", measuring at 45.5", 57.5", 69.5". This desk is made with customers in mind who are dealing with corners, cubicles, and any spaces that won’t allow a desk with curved edges, leaving room for finger clearance on either side.
MOJO SOLO CUBE COLLECTION
The Mojo Organic Cube (also listed as "organic rectangular" in the Mojo Builder program) measures the full 48”, 60", or 72", designed with rounded edges, as opposed to straight. It will not sit flush against a wall (but will get really close) like the Solo Cube but has a stylish slight curve on either end for a more modern office desk ideal for more open space.
WHAT IS THE LIFTING CAPACITY OF MOJODESK?
MojoDesk is rated for a lifting capacity of over 250 pounds (or 1 lumberjack) and has one motor per leg. You can watch see the details of our stability and safety test HERE.
If you don't believe that lumberjacks are real* we have another video showing two random guys riding up on a MojoDesk.
* Lumberjacks are real.
WHAT ARE THE DIMENSIONS OF THE FEET?
Length: 26 1/2" Width: 3 1/4" Height: 1"
WHAT IS THE WIDTH BETWEEN EACH LEG/FOOT TO PLAN FOR STORAGE?
Width between each leg/foot under the desk for each rectangular and L-shape size.
Rectangular Cubicle and Organic
HOW MUCH DOES MOJODESK WEIGH?
For the steel frame, we recommend having some help move it as it weighs 80 pounds. Combined weight for ALL the boxes ranges (based on size of desktop) from 115 - 150 pounds total.
WHAT IS THE HEIGHT RANGE OF MOJODESK?
It is 23.8" - 49.4" - This is measured from the floor to the TOP of the desk surface. This range fits heights of 4'11" to 6'6".
WHAT IS THE LIFTING SPEED OF MOJODESK?
Our frames move 1.5 inches per second. To put that in perspective, the average distance of your sitting height and standing height is about 16 inches. So, you can move from your sitting and standing position in about 10 seconds.
DOES THE ADJUSTABLE HEIGHT FRAME USE TWO MOTORS? ONE PER LEG ?
Yes. All MojoDesk frames use a threaded rod linear actuator powered by dual motors - one motor per leg. Yes, this is for all sizes and styles. If you do your research when comparing our price point for other brands you will find others are single motor - one motor that controls both legs.
DO MOJODESKS RISE AND LOWER AUTOMATICALLY AFTER ONE TOUCH?
Yes. The PRE-SET HEIGHT OPTIONS will move automatically after selected with a single touch.
When you adjust the pre-settings to your desired ergonomic height, one touch will rise or lower your MojoDesk to the selected height without having to hold down your selection.
WHAT IS THE SIZE OF THE GROMMET HOLES?
All MojoDesk models have circular grommets that are 3.15 inches (80mm) wide in diameter. These are intended for proper cable management and pair well with our MagicSnap Cable Tray for 72" wide desks or our Cable Tray Riser Kit for 48" and 60" wide desks.
How many grommet holes are on each size of desktop?
1 Grommet Hole: All 48x30 sizes (Organic or Cubicle)
2 Grommet Holes: All 60x30 and 72x30 sizes (Organic or Cubicle)
3 Grommet Holes: All L-Shape Desk sizes (Organic or Cubicle)
All MojoDesk models have circular grommets that are 3.15 inches (80mm) wide in diameter. These are intended for proper cable management for a clean look. The desks are not made without grommet holes.
WHAT IS THE THICKNESS OF THE DESK SURFACE?
Each desk surface measures 3/4" thick.
Only top-quality reclaimed wood is used. It must meet the requirements outlined in the Recycled Content Standard, V7.0 established by SCS Global Services, an international leader in third-party certification and the development of science-based standards for environmental sustainability.
The wood products used by MojoDesk display the SCS authorized Certified Recycled Content label that assures the manufacturer that the product is a minimum 92% pre-consumer recycled wood fiber content.
CAN YOU SHIP ME A SWATCH OF THE DESKTOPS?
Yes. With that said, each product listing has closeup pictures of the desktops. You can find all swatches and texture descriptions HERE and order them HERE. Our swatch page can also be found in our ALL DESK COLLECTIONS page.
All images on the site (except using the Build MyMojo Program) are photographs, not renderings.
WHAT MATERIALS ARE USED IN MAKING YOUR DESKTOPS?
MojoDesk uses 3D Greenguard-Certified laminate on all its desktop surfaces made of a shaped 3/4" thick MDF plank sourced from FSC Certified Forests.
3D laminate and MDF substrate allow the ability to create unique shapes that nobody else in the industry can. We can make soft corners, rounded edges and have no seams anywhere for bacteria and other viruses to get into. The 3D laminate is also uniquely durable compared to regular laminates while still being able to wrap around the unique shapes of our work surfaces. It gives a consistent finished look all the way around the desktop and still beats other techniques for durability.
Learn more about our manufacturing process and take a video tour of our Denver factory HERE.
WHAT IS COLLISION DETECTION?
MojoDesk uses an extra cost accelerometer to precisely monitor any minute change in the orientation or velocity of the top and stops immediately upon encountering any obstruction. Mojo Desk’s collision detection works equally well in either up or down direction.
The standard collision detection that comes with other tables will not react to a collision with something soft – like your leg or a chair – and easily tip the table and its contents onto the floor.
WHAT CLEANING PRODUCTS CAN I USE TO CLEAN AND DISINFECT MY DESKTOP?
HEALTH & WELLNESS
WHAT IS ERGONOMICS?
Ergonomics: An applied science concerned with designing and arranging things people use so that the people and things interact most efficiently and safely.
This basically means you are properly aligning key sections of your body to maximize comfort and efficiency while you work. By establishing an ergonomic workspace you can improve pain and discomfort caused from prolonged periods of not moving.
HOW LONG SHOULD YOU STAND AT A SIT-TO-STAND DESK?
Standing all day can be just as hard, if not harder, on the body as sitting does. MojoDesk is a true sit-to-stand desk, designed to properly accommodate people of all sizes. From the 5th percentile seated female to the 95th percentile standing male user. Basically, heights from 4'11" to 6'6".
The point of a sit-to-stand is to keep moving. We recommend a minimum change of positions at least once per hour with no specific time working in either sitting or standing position. Varying factors such as fitness level, age, medical issues, etc. means everyone transitions to to standing at work at their own pace, but eventually you could see results such as standing at your desk more than 50% of the time. For more tips and information click HERE.
Again, MOVEMENT IS KEY! The aim of a sit-to-stand desk is to increase postural rotation between sitting and standing. Additionally, the Mayo Clinic released a study showing an 18% increase in energy expenditure using an ergonomic chair, like our Varier Move, vs. a standard office chair.
DO STANDING DESKS INCREASE PRODUCTIVITY?
Yes. Standing desks have the ability to reduce tiredness among workers and boost productivity, a new study suggests. "...those who went from relatively sedentary work lives to standing more often reported better engagement with their work and fewer musculoskeletal problems." - SOURCE
Not only that, "In a study of call center employees, those with standing desks were 45% more productive on a daily basis than employees who sat during their shift.".
WILL A SIT-TO-STAND DESK HELP WITH MY BACK PAIN?
Yes. A study by the CDC found that standing desks reduce back pain by 54 percent along with the bonus of feeling happier throughout the workday.
Not only will a MojoDesk Sit-to-Stand desk improve your back health, it can help prevent CVS (Computer Vision Syndrome), joint pain, obesity, diabetes and heart disease.
MojoDesk has been designed to national ergonomic standards along with function and beauty in mind.
Contact and Location
WHAT IS THE MOJODESK CUSTOMER SERVICE PHONE NUMBER?
You can call our human customer service team located in Denver, CO at 800.297.6656 or email us using our contact form HERE.
WHERE IS MOJODESK MADE AND WHERE DOES IT SHIP FROM?
All of our surfaces and most accessories are made and shipped from our Denver factory and company headquarters. MojoDesk bases and some accessories are sourced from leading manufacturers and customized to meet MojoDesk performance and quality standards.
CAN YOU BUY MOJODESK ON AMAZON?
ojoDesk is primarily sold through our site but we do offer select products on Amazon as well.
Amazon Listings
MojoDesk: (48x30 size, select colors)
Mojo Gamer Pro: 48x30 Gaming Bundle
DOES MOJODESK HAVE A STANDING DESK SHOWROOM IN DENVER?
Yes. If you live in the Denver area, you’re in luck. We have a showroom in our Littleton, CO factory. Showings are by appointment. Just give us a call to arrange a time HERE.
We are located across the street from several hotels if you would like to use us an excuse to take a business trip and then go skiing.
Commercial Sales | Referral Program
DOES MOJODESK OFFER BULK ORDER STANDING DESK DISCOUNTS?
Yes. We can give you a quote for a MojoDesk bulk order or our design team can make workstations to fit your specific office setup. Our company has been making custom ergonomic solutions for businesses since 1991. Learn more and request a quote HERE.
DOES MOJODESK HAVE AN REFERRAL OR AFFILIATE PROGRAM?
Yes! The MOJODESK AFFILIATE PROGRAM allows approved websites to link to our website and begin earning commissions on clickthrough sales. You can apply, read FAQ or log in to your existing account HERE.
Accessory Information
HOW DO I ATTACH THE MAGICSNAP CABLE MANAGEMENT ACCESSORIES?
For a full instructional breakdown to set up any of our MagicSnap Cable Management Accessories click HERE.
Using the power of magnets they simply snap onto the steel frame. This magnet technology includes our Cable Tray, Cable Chain, and Powerbar.
See our full accessory selection HERE.
WHAT ARE THE BENEFITS OF USING AN ANTI-FATIGUE MAT?
Adding a standing desk mat keeps your feet and body comfortable while you stand. This is especially helpful if you are rocking high heels or some slick looking dress shoes that are made more for looks than comfort. But a standing marathon is not advised; always change positions. You can learn more and purchase our Mojo Comfort Mat HERE.
DO YOU SELL KEYBOARD TRAYS FOR MY SIT TO STAND DESK OR ARE THEY COMPATIBLE?
Most keyboard trays are small and wobbly. They need to be adjusted manually by the user and generally are seldom used once the “newness” wears off. We do not sell them as the reason for keyboard trays was to achieve neutral wrist alignment which can be achieved through proper height adjustment of your MojoDesk and your monitor arm.
With that said, while we do not sell keyboard trays, if you wish to purchase one elsewhere here are the compatible measurements.
For all our rectangular desks (organic or cubicle) they need to be 9 inches in depth max. This is the depth from the front of our desk to our crossbar. Any screws used to attach to the bottom of the desktop needs to be 1/2 inch or less.
They are not compatible with any of our corner L-shape desks (organic or cubicle) because of the angle of the crossbar and unique curve of the front of our desktop.
We do not recommend any specific brands but searching with these measurement specs should help with your search.
Gaming Information
IS A STANDING DESK GOOD FOR GAMING?
Yes, a standing desk is good for gaming and essential for your health.
It fights fatigue whether you're a casual or professional eSports gamer. Our stand-up desk keeps you moving, energetic, and more in tune with the action.
For more information on the health and focus benefits of standing while gaming, click HERE.
WHAT GAMING DESK DO PRO GAMERS ON TWITCH AND YOUTUBE USE WHEN STREAMING?
Mojo Gamer Pro is used by and recommended by top Twitch and YouTube Gaming Streamers such as GLADD and Aztecross Gaming. Mojo Gamer Pro allows you to set your perfect height and ergonomic position with a push of a button.
WHAT IS A GOOD SIZE FOR A GAMING DESK?
It really comes down to how much gear you have, how many screens, and the constraints of your gaming space. MojoDesk offers a size range that fits into a 48", 60" or 72" wide space with clearance on both sides.
Visit our WILL IT FIT? blog for more details and creative space planning ideas such as a gamer that removed his closet doors to perfectly fit a 72" Mojo Gamer Pro in his bedroom.
MojoDesk Vs. The Competition
WHAT MAKES MOJODESK BETTER THAN OTHER COMPETITOR ADJUSTABLE HEIGHT STANDING DESKS?
We've done the homework for you. Please see our standing desk comparison summary chart HERE that also has links to detailed articles comparing differences vs. competitors such as Varidesk, Fully, Uplift and Autonomous.
WHAT IS THE BEST ADJUSTABLE HEIGHT DESK TO BUY ON A BUDGET?
MojoDesk. Hands down. For example, the Mojo Solo Cube model starting at $599 beats the competition in 12 categories.
See our 2021 Comparison Chart for complete details.
HOW MUCH DOES A STANDING DESK COST?
This varies based on the size, shape and functionality you are looking for. MojoDesk starts at $599 for our 48x27 model and is rated as the best option in that price range. If you are looking for a fully loaded model with cable management accessories and 72x30 surface, we recommend our standing desk bundles or our Mojo Gamer Pro model.
To check out or customize your own desk, click Shop Standing Desks.
IS A FULL ELECTRIC STANDING DESK BETTER THAN A “DESK CONVERTER”?
Yes. Desktop converters are not actually ergonomic. If you were to measure the distance from the floor to the top of your existing desk and you added a converter, it would turn it into a standing desk only for those 6’3” or taller. The reason for this is, fixed height desks are designed to fit the 95th percentile seated male user, so putting a converter on top of it will render it a poor ergonomic solution for seated work.
Consider a true sit to stand desk with an adjustment range of 24” – 50” so you can get the benefits associated with MOVEMENT regardless of your size.
IS MOJODESK BETTER THAN VARI OR ELECTRIC DESK COMPETITORS?
Yes. There are several reasons why. Here's a quick summary vs. Vari.
- Price. The MojoDesk 48x27 cubicle rectangle starts at $599. Vari starts at $695.
- MojoDesk also offers more sizes and shapes. The Vari is only available in rectangular sizes with straight edges and no beveled ergonomic front edge. MojoDesk comes in 48", 60", and 72" wide in rectangular cubicle (straight edges) or rectangular organic (curved edges).
- In addition, an option of a 72" inch L-shape corner standing desk model (straight or curved edges) is available.
We have a COMPARE US section with videos and in-depth reviews breaking down the specifications of MojoDesk and other standing desks HERE.
WHAT ARE THE BENEFITS OF USING AN ANTI-FATIGUE MAT?
Adding a standing desk mat keeps your feet and body comfortable while you stand. This is especially helpful if you are rocking high heels or some slick looking dress shoes that are made more for looks than comfort.
Reminder! A standing marathon is not advised; always change positions. You can learn more and purchase our Mojo Comfort Mat HERE.