Quick Fixes | Troubleshooting

Note: These instructions are for MojoDesk models only.  If you have found this page via a Google search and your hand control does not say "MojoDesk" under the up/down buttons, you have another standing desk brand.

To verify you have a MojoDesk, use our 3D Builder | 360 Desk View to see our desks from all angles or check out these standing desk photos from our design inspiration gallery. View Customer Photos

"ASR" or "RES" Code shown on LED Display

The desk needs to be reset.  Please press AND CONTINUE TO HOLD the “▼” button until the desk reaches its lowest height and rebounds to stop to reset. You will need to continue to hold the “▼” button down when it reaches the bottom for about 5 seconds to complete this step.  

If the “▼” button doesn't respond during this process, please check cable connections and then unplug power for at least 10 seconds. Reconnect power and press “▼” button to start the reset  process described above when the LED display shows "ASR" or RES"

Desk will not move 

The Child Lock is likely on. To engage or disengage child lock, press and hold the M button for about 5 seconds. When child lock is turned on, a blue LED light activates above "▼" and M. Any button press creates a flash of the blue LED, a beep and LOC on the display

Desk will not move and E08 code on LED display

The E08 code indicates there is an issue with the connection between your control box and the motorized legs. Please watch our video for the best explanation of how to fix.  

 

Step 1: Check that the two cords with white multi-prong ends are fully inserted and secure. We recommend removing them and reinserting until they click. Then please press “▼” button until the desk reaches its lowest height and rebounds to stop to reset. If the code is still there and the desk does not move, please move to step 2. 

Step 2: Remove the leg motor control cords and swap them.  Replug each into the opposite port. Then please press “▼” button until the desk reaches its lowest height and rebounds to stop to reset. 

If the issue remains, please email us HERE.

Desk rebounds / changes directions while raising / lowering

MojoDesk is equipped with an Anti-Collision sensor and it is on the highest, most sensitive mode "A-3" by default.  To decrease the sensitivity please follow these steps. 

Press and hold the “▲” “▼” buttons for 5 seconds at the same time to switch the sensitivity. Once the display shows "A- #" it has cycled to the next setting. Release buttons and repeat to cycle through settings.

A-0 = Anti-Collision function is off  |   A-1 = Low Sensitivity

A-2 = Medium sensitivity  |   A-3 = High Sensitivity (default)

E01 or E02 Code shown on LED Display

This is is caused by overload of weight capacity (250 lbs +) or running the desk up and down continuously over an extended period of time. Please unplug the desk, wait 20 minutes, and plug the desk back into power. 

E22 or E23 Code shown on LED Display

The E22 and E23 error code indicate that the connection is not recognized with the control box and the leg column cord. The intention of these codes is for safety. If one leg becomes unplugged, both legs stop moving and indicate which port and plug needs to be addressed. 

 

E22 corresponds with the cord in M1 of the control box

 

E23 corresponds with the cord in M2 of the control box

 

First, check the connection to ensure that the plug is fully inserted in the control box. It should “click” when in place. You should not be able to pull it out without holding down the clip. 

 

Then, restart your desk as indicated on the LED display by “rSt” when pressing the down button. Hold down the “down” arrow key to lower all the way. It will lower completely and then rebound. This should clear the code, the legs will be even, and this issue solved.

If a reset did not fix this, check the port and plug connections. From the photo here, you can see that all 6 metal connections are intact. If 1 or more of them are bent or missing that can cause the E22/E23 error code to come up as the control box will think the cord is loose or unplugged. If this is the case, please reach out to us. 

Legs uneven while raising or lowering

The desk needs to be reset. Each leg is powered by its individual motor. If this happens, please press “▼” button until the desk reaches its lowest height and rebounds to stop to reset. 

MojoDesk Setup Video (Step-by-Step)

Our detailed unboxing and assembly video will show you how to get your MojoDesk setup in real-time. Our 5 step guide will have you up and running in about 15-20 minutes.

Full MojoDesk Instrucition Guides & Videos HERE