Quick Fixes | Troubleshooting
Note: These instructions are for MojoDesk models only. If you have found this page via a Google search and your hand control does not say "MojoDesk" under the up/down buttons, you have another standing desk brand.
To verify you have a MojoDesk, use our 3D Builder | 360 Desk View to see our desks from all angles or check out these standing desk photos from our design inspiration gallery. View Customer Photos
"ASR" or "RES" Code shown on LED Display
The desk needs to be reset. Please press AND CONTINUE TO HOLD the “▼” button until the desk reaches its lowest height and rebounds to stop to reset. You will need to continue to hold the “▼” button down when it reaches the bottom for about 5 seconds to complete this step.
If the “▼” button doesn't respond during this process, please check cable connections and then unplug power for at least 10 seconds. Reconnect power and press “▼” button to start the reset process described above when the LED display shows "ASR" or RES"
Desk will not move
The Child Lock is likely on. To engage or disengage child lock, press and hold the M button for about 5 seconds. When child lock is turned on, a blue LED light activates above "▼" and M. Any button press creates a flash of the blue LED, a beep and LOC on the display
Desk will not move and E08 code on LED display
The E08 code indicates there is an issue with the connection between your control box and the motorized legs. Please watch our video for the best explanation of how to fix.
Step 1: Check that the two cords with white multi-prong ends are fully inserted and secure. We recommend removing them and reinserting until they click. Then please press “▼” button until the desk reaches its lowest height and rebounds to stop to reset. If the code is still there and the desk does not move, please move to step 2.
Step 2: Remove the leg motor control cords and swap them. Replug each into the opposite port. Then please press “▼” button until the desk reaches its lowest height and rebounds to stop to reset.
If the issue remains, please email us HERE.
Desk rebounds / changes directions while raising / lowering
MojoDesk is equipped with an Anti-Collision sensor and it is on the highest, most sensitive mode "A-3" by default. To decrease the sensitivity please follow these steps.
Press and hold the “▲” “▼” buttons for 5 seconds at the same time to switch the sensitivity. Once the display shows "A- #" it has cycled to the next setting. Release buttons and repeat to cycle through settings.
A-0 = Anti-Collision function is off | A-1 = Low Sensitivity
A-2 = Medium sensitivity | A-3 = High Sensitivity (default)
E01 or E02 Code shown on LED Display
This is is caused by overload of weight capticity (250 lbs +) or running the desk up and down continously over an extended period of time. Please unplug the desk, wait 20 minutes, and plug the desk back into power.
Legs uneven while rasing or lowering
The desk needs to be reset. Each leg is powered by its individual motor. If this happens, please press “▼” button until the desk reaches its lowest height and rebounds to stop to reset.
MojoDesk Setup Video (Step-by-Step)
Our detailed unboxing and assembly video will show you how to get your MojoDesk setup in real-time. Our 5 step guide will have you up and running in about 15-20 minutes.
Full MojoDesk Instrucition Guides & Videos HERE