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Quick Fixes | Troubleshooting

Hand Control (2020/2021 version)

MojoDesk Hand Control Quick Fixes

"ASR" Code shown on LED Display

The desk needs to be reset.  Please press “▼” button until the desk reaches its lowest height and rebounds to stop to reset. 

If the “▼” button doesn't respond during this process, please check cable connections and then unplug power for at least 10 seconds. Reconnect power and press “▼” button to start the reset  process described above when the LED display shows "ASR."

"E01 or E02" Code shown on LED Display

This is is caused by overload of weight capticity (250 lbs +) or running the desk up and down continously over an extended period of time. Please unplug the desk, wait 20 minutes, and plug the desk back into power. 

Desk rebounds / changes directions while raising / lowering

MojoDesk is equipped with an Anti-Collision sensor and it is on the highest, most sensitive mode "A-3" by default.  To decrease the sensitivity please follow these steps. 

Press and hold the “▲” “▼” buttons for 5 seconds at the same time to switch the sensitivity. Once the display shows "A- #" it has cycled to the next setting. Release buttons and repeat to cycle through settings.

A-0 = Anti-Collision function is off  |   A-1 = Low Sensitivity

A-2 = Medium sensitivity  |   A-3 = High Sensitivity (default)

Desk will not move

The Child Lock is likely on. To engage or disengage child lock, press and hold the M button for about 5 seconds. When child lock is turned on, a blue LED light activates above "▼" and M. Any button press creates a flash of the blue LED, a beep and LOC on the display

Desk will not move and "E08" code on LED display

The E08 code indicates there is an issue with the connection between your control box and the motorized legs. Please watch our video for the best explanation of how to fix.  

Step 1: Check that the two cords with white multi-prong ends are fully inserted and secure. We recommend removing them and reinserting until they click. Then please press “▼” button until the desk reaches its lowest height and rebounds to stop to reset. If the code is still there and the desk does not move, please move to step 2. 

Step 2: Remove the leg motor control cords and swap them.  Replug each into the opposite port. Then please press “▼” button until the desk reaches its lowest height and rebounds to stop to reset. 

If the issue remains, please email us HERE.

Legs uneven while rasing or lowering

The desk needs to be reset. Each leg is powered by its individual motor. If this happens, please press “▼” button until the desk reaches its lowest height and rebounds to stop to reset. 

Full Instruction Guides & Videos HERE

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